Sunday, May 26, 2013

Baguio Crown Legacy Hotel Review

We travelled nine hours all the way from Lipa City to witness the Incorporation Day of my brother in law, a member of the Philippine Military Academy Class of 2017. Prior to our travel, our cadet already made a reservation for 15 persons at the Baguio Crown Legacy Hotel

Situated at Corner Montinola Street in Kisad Road, this newly built seven-story European inspired hotel is a statement of comfort and luxury, they say. The marble and glass themed bedrooms excites me! I liked the panoramic view of the City of Pines right from our window. But I guess all good things come to an end. 

The impressive first impression didn't last long. It took almost an hour for us to get a room and another hour for them to set our bedroom. Well okay, prepping eight extra beds ain't easy. Situation critical started with the door. Yes, the door! The door doesn't fit the door frame! You'd have to call San Goku and open/close it with his kame hame wave! Called maintenance and they had it fixed after an hour. 

Nine hours of travel is exhausting. The first thing I wanted to do upon arrival was throw myself in the bathroom  and get a loong steamy hot bath. But that didn't happen. Yes people! The heater is not working! Not only that, no water! When the water supply was fixed, binaha naman kami! Sink was not working! No rags, no trashbins: the basics! This hotel is really new! The management might be new, too! Power went out a couple of times. Had the worst hotel breakfast ever! We travelled one day ahead for us to visit all the people and places in our itinerary. Our time, however, was put into a stinky waste waiting, calling and explaining. We had to make several follow up calls just to get things done, if not fixed. 

This is not what I expect from a luxury hotel. I learned from the cable guy (did I mention that the cable was not set as well? Cable guy had to lift the huge flat screen tv and install wires, lots of wires) that the hotel started its operation April of 2013. So okay, given that they've been in the business for less than a month, maybe I can give five-star rating for customer service. Although we had so much inconvenience, the staff were always smiling, always ready to help. They were polite and courteous, too! We will be checking out in a few hours and will again bid good bye to Baguio. This city will always have a special place in my heart, as my then boyfriend (now husband) studied here for four years. I just hope that things get better with this hotel as I am sure this will not be the first time we'll be visiting Baguio.


Glaiza Garcia-Tominio said...

Yay! Welcome to the blogging world! :) Looking forward to your posts! More, more, more! :)

vee fernandez said...

welcome to the blogging world mommy!i will be one of your avid readers as well!

Gigi Beleno said...

welcome to the blogosphere mommy Cj.
Your hotel experience I think was extremely undelightful. Its not an excuse being new in operation to have such a mess. I hope their management will learn to iron out things before they even open up to the public.

Christine Joy Moncano said...

Thank you Glai and Vee for inspiring me! True mommy Gi, I just hope that other guests won't experience the same.

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